AI Customer Support · Shopify
Deflect 70%+ of tickets.In 40 languages.
Most Shopify support tickets are the same five questions. Order status. Returns. Sizing. Shipping. Discounts. Let the AI answer those — instantly, in 40 languages. Your team handles the rest.
14-day money-back guarantee · Live in 5–7 business days
Support Chat
Sarah M. · 2:41 PM
holam AI · 2:41 PM
I found your order #4827. Here’s the latest:
- StatusOut for delivery
- ETAToday, 5–8pm
- CarrierUPS · 1Z999AA12345
Live conversation view
Inbox math
The math behind your support inbox.
Of questions are repetitive
Of orders trigger 'where is my order'
Demand from global buyers
Customer expects response now
Division of labour
What AI handles, what it doesn't.
The AI handles
- Order status, tracking, delivery estimates
- Return and exchange requests
- Product questions (using your catalog)
- Sizing, fit, compatibility
- Shipping questions (rates, countries, times)
- Discount codes and promotions
- Account issues (login, password)
- Common policy questions
A human handles
- Damaged or wrong items needing photos and judgment
- Wholesale or B2B inquiries
- Complaints requiring an apology and escalation
- Custom orders, gifting requests
- Anything the AI flags as outside its scope
The AI doesn't pretend. When it doesn't know, it says so and routes the ticket to your team with a summary.
Integrations
Deep Shopify integration.
We connect directly to your Shopify backend. The AI sees real-time order status, inventory levels, customer purchase history, return windows, active promotions, and your full product catalog. It doesn't guess — it looks up the actual data and answers from your store. Same as your best human agent, but in 8 seconds, not 8 hours.
Pricing
Three tiers. All include setup.
No per-message fees. 14-day money-back guarantee. Cancel anytime after the first 90 days.
Starter
For stores building their first support automation
- Up to 500 tickets/month
- Shopify connection
- Email + chat channels
- English only
- 14-day money-back guarantee
Growth
For scaling stores handling multi-channel support
- Up to 2,000 tickets/month
- Shopify + Gorgias/Zendesk
- 10 languages
- Custom voice training
- Weekly tuning sessions
Scale
For high-volume stores and international brands
- Up to 6,000 tickets/month
- 40 languages
- Multi-store support
- Custom integrations
- Dedicated success manager
- SLA-backed uptime
Common questions
Common questions.
Stop drowning in tickets.Start delighting customers.
Book a 20-minute call. We'll look at your current ticket volume, your top 5 ticket categories, and estimate your deflection rate before you sign anything.